Privacy Policy
At Muladhara Eco Clothing, we value your privacy and are committed to protecting your personal information with transparency, care and responsibility.
Information is shared only where necessary for legitimate business and legal purposes.
Your Trust Is Important to Us
At Muladhara Eco Clothing, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use it, when it may be shared and the choices available to you.
By using our website, placing an order or communicating with us, you acknowledge the practices described in this policy.
Information We Collect
When you browse our website, communicate with us or shop with Muladhara Eco Clothing, we may collect the following information:
Name
Mobile number
Email address
Shipping and billing address
Order history
Device and browsing information
Payment-related information processed securely through authorised payment gateways
Browsing and device information may be collected through cookies, analytics technologies and similar tools used on our website.
How We Use Your Information
We use the information collected for legitimate business purposes, including:
To confirm, process, pack and deliver your purchases.
To respond to your enquiries, concerns, requests and complaints.
To send confirmations, shipping updates and other transactional information.
To improve our website, user experience, products and customer service.
To share offers and updates only where permitted and subject to your choices.
Payment Security
We do not store your complete debit card or credit card details on our website or internal systems. Payments are processed through secure and authorised third-party payment gateways.
Information Sharing
We never sell or rent your personal information. Necessary information may be shared only with trusted parties that help us operate our business, fulfil orders and comply with legal obligations.
For packaging, shipping, delivery and order tracking.
For processing payments, refunds and secure transactions.
For website hosting, analytics, security and operational support.
Where disclosure is required under applicable laws or lawful requests.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, understand website performance and support essential website functionality.
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.
Data Security
We implement reasonable technical and organisational measures designed to protect your personal information from unauthorised access, misuse, alteration, disclosure or loss.
No method of online transmission or electronic storage is completely secure. While we take reasonable precautions, absolute security cannot be guaranteed.
Your Rights
Subject to applicable law, you may contact us to request:
Request information about the personal data we hold about you.
Ask us to correct incomplete or inaccurate personal information.
Request deletion of eligible personal information, subject to legal requirements.
Have a Privacy-Related Question?
Contact our team for questions, correction requests or concerns relating to your personal information.
Support@muladhara.co.inYour information deserves the same care and attention as every product we create.
Thank you for trusting Muladhara. We remain committed to responsible data practices, honest communication and a safe shopping experience.
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